Privacy Policy

This policy explains how Melbourne Oral Medicine ("we", "us") collects, uses, stores and protects personal information you provide through https://melbourneoralmedicine.com.au.

Information we collect

• Information you give us. Your name, email address, phone number and the details you type into our contact or booking forms, including any information you choose to share about your reason for contacting us.
• Information collected automatically. Basic technical data such as your browser type, device, approximate location and the pages you view, used to keep the site secure and to understand which content is useful.
• Cookies. Small files used to keep your session working and to measure general site usage. You can block cookies in your browser, though some parts of the site may then not work.

How we use your information

• To respond to your enquiry and arrange any appointment you request.
• To provide, maintain and improve our services and this website.
• To meet our legal, professional and record-keeping obligations.

We do not sell your personal information, and we do not use it for advertising by third parties.

Sensitive and health information

Any health-related information you send us is treated as sensitive information. We collect it only when you choose to provide it, use it only for the purpose you provided it, and store it with additional care. We do not ask for sensitive details through unsecured channels.

Sharing your information

We share personal information only where it is necessary:

• with service providers who operate our website, email or booking systems, under confidentiality obligations and only to perform those services;
• where required or authorised by law.

Storage and security

Information is stored on secured servers, transmitted over encrypted connections, and access is limited to people who need it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

How long we keep it

We keep personal information only as long as needed for the purpose it was collected, or as long as our legal and professional obligations require, after which it is securely deleted.

Your rights

You may ask us to:

• give you access to the personal information we hold about you;
• correct information that is inaccurate or out of date;
• delete information we no longer need to keep;
• stop sending you communications.

We may need to verify your identity before acting on a request.

Third-party links

Our site may link to other websites. We are not responsible for their content or privacy practices; please read their own policies.

Children

Where we collect information relating to a child, we do so with the involvement of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The date below shows when it was last changed.

Contact us

If you have a question or a complaint about privacy, please contact us:

• Email: info@melbourneoralmedicine.com.au
• Address: Australia-wide virtual consultations