A: Yes. A referral from a dentist, doctor, or other health professional is required. Please ensure you provide a referral letter along with any relevant information, including previous test results, imaging, and specialist reports. This helps us understand your case thoroughly before the consultation.
A: In many cases, yes. A video consultation is often sufficient to reach a working diagnosis, offer professional advice, and recommend next steps. If we determine that an in-person examination or further testing is needed, we’ll guide you through the referral process.
A: As Oral Medicine is a dental specialty, consultations are not covered by Medicare. Some private health insurance funds may offer a partial rebate, but this varies between providers and policies. We recommend contacting your health fund prior to your appointment to confirm your eligibility. Please note that full payment is required before your consultation.
A: Once your appointment is confirmed, we’ll email you secure payment instructions. Full payment is required in advance, and we kindly ask that you allow 2–3 business days for the payment to clear into our account before your scheduled consultation.